Air-O-Swiss 32838 Ultrasonic Humidifier
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Tools and Hardware Reviews of Air-O-Swiss 32838 Ultrasonic Humidifier
Customer Review: Pretty "cool" and efficient humidifier...
Summary: 5 Stars
I've owned this humidifier for a couple of months now. The features that I like best about it are: it regulates the ambient humidity (i.e. the unit has a humidity sensor for the room) when it reaches the desired level it automatically stops the mist; also it gives you an indication when the unit needs to be cleaned (pretty simple process); and most important the unit stops when there's not enough water (again a little indicator flashes for your attention) - furthermore, the unit is very well designed and has a very contemporary look - highly recommended!Customer Review: Pretty - but pretty poor performance and support
Summary: 1 Stars
I saw the Air-O-Swiss U7142 at a Bed, Bath and Beyond while shopping and it looked so slick I got it.
It's not obvious until you get it home, but the instructions require you to place it up 3 feet off the ground, even though it looks like a floor unit. This is going to be a problem in most rooms because it limits where you can put it and it becomes the visual focus of the room. It's pretty, but not that pretty!
It worked for one day, though it produced a lot of white powder that covered the unit itself and would have become a problem for every object in the room - to include the expensive guitars I bought it to protect.
Recommended humidity is 50-60% for optimal health and it only got the room to 29%.
On the second day the red light was on, so I refilled it and could never get it to work again. After hours of effort and troubleshooting with the customer support line, I could never make it work. Worse, the support people:
1. Were quick to give you things to do and then ask you to call back - just to get you off the phone.
2. Were predisposed to tell you that you did something wrong no matter how closely you followed the directions.
3. Clearly didn't know what they were doing - i.e. they'd ask you to push buttons to reset the machine - I'd ask which direction to push it - they acted annoyed and gave me rude answer - then they had to yell back to someone else to get the answer. I think they are getting a lot of trouble calls on this unit and are fielding a lot of calls and bringing on a lot of new, untrained support people. To their credit, they are staffing up.
4. Looked for reasons to tell you it wouldn't work because of your water. I live in Virginia and they told me I had hard water. I've read other reviews and they've told people in a lot of states that they have hard water and that it's not recommended for that state. If this is true it should say so on the box.
5. Here's a quote. One support fellow told me, "Here's what I want you to do. Take out the filter and throw it away and just use distilled water from now on." That's when I decided, "Hey, I think I'll ditch this thing."
The good news is that Bed, Bath and Beyond was super easy to deal with on the return and had the Venta model I discovered when troubleshooting the Air-O-Swiss. The Venta LW 44 was MUCH easier to set up. It allows you to use scented oils, if you like that option. It humidifies and cleans the air - so it serves two functions. It uses no filters, as it uses the water as the filter. And it's running fine so far. I'll review it after it has run a week or so.
Customer Review: Product Work But.....
Summary: 1 Stars
The product works but there were the following experience spoiled it for me. My review is more a reflection on the seller than on the product
1. The order took a long time to ship
2. The box was packaged shabbily and there was a cleaning item which was promised on the box which was missing. Though the product worked as advertised
3. The Product looked used. It was wet from inside. I was led to believe that this was a brand new product.
I would caution anyone to beware of buying anything from this seller.
Customer Review: Runs 24/7 with great results if...
Summary: 4 Stars
We run this humidifer 24/7 with water from a reverse osmosis unit, but without using the included/consumable/costly mineral filter. It has operated virtually flawlessly for several years. The only caveat is the fan motor bearings require lubrication after a spell. For a mechanically inclined person, not a difficult task. Use a bit of quality sewing machine oil on the bearings and felts, and you are off and running for another year or more.Customer Review: Satisfied Customer
Summary: 5 Stars
I have had this product for the past year and was surprised to read all of the bad reviews. I have been very happy with it and I think that it does a good job. In addition, the Air-O-Swiss EX Cal cleaner is great! I use very hot water and leave it for over 30 minutes and am able to get it very clean. I'm very happy with the machine.