Customer Reviews for Hunter 21617 Palermo 52-Inch Energy Star Brushed-Nickel Ceiling Fan with 5 Maple/Cherry Blades

Hunter 21617 Palermo 52-Inch Energy Star Brushed-Nickel Ceiling Fan with 5 Maple/Cherry Blades

Hunter 21617 Palermo 52-Inch Energy Star Brushed-Nickel Ceiling Fan with 5 Maple/Cherry Blades List Price: $316.00
Our Price: $259.99
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Category: Lighting
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Tools and Hardware Reviews of Hunter 21617 Palermo 52-Inch Energy Star Brushed-Nickel Ceiling Fan with 5 Maple/Cherry Blades

Customer Review: Love this FAN!
Summary: 4 Stars

This is a very powerful and attractive fan from Hunter. It has been installed for two years in our house and runs great. We live in FL and usually use the lowest setting except for the extremely hot summer months we may bump up to the middle setting of the fan with the a/c to keep cool and costs down. We have encountered the issue of the light coming on and the fan speed turning higher on its own once in a while, but with the handy remote we would just re-adjust it and we are good again. We assumed that receiver/transmitter thing was affected from other remotes in the area - no big deal and since the fan should only be used when people are actually in the room...we shut the wall switch off when we left the room and the neighbor's remotes couldn't affect the fan. However, I just read another review and they said Hunter sent a replacement part to fix this issue...maybe it's not the neighbor's remotes afterall. I will try and update later.

Customer Review: Nice fan
Summary: 4 Stars

The fan itself works great.I had trouble mounting the fan to the electrical box in the ceiling because I needed to install a wooden cross brace between the joists to hold the box. The fan is mounted by installing screws through the electrical box to the wooden cross brace instead of mounting to the threads on the box itself like some other brand ceiling fans I have installed. Maybe other manufactures do it this way also or maybe because this fan is on the heavy side.

Customer Review: QUALITY , GREAT LOOKING
Summary: 5 Stars

We needed a great looking ceiling fan for our living space. A friend told us to stay with HUNTER fans. He was right. This model came with everything included in the box - even the remote. The fan blades can be reversed to allow a change of look. It is so quiet. The single light gives a clean look. All of the parts are sturdy and well made.

Customer Review: Quality for the fan is great, but the manual is another story
Summary: 4 Stars

I guess I should have had help from someone when I was installing this fan, but I proceeded anyway.

Overall, the quality of the fan after the installation seems to be exellent. It looks better than the stock picture once installed. Since this was the first ceiling fan I have ever bought and installed by myself, all alone, I cannot compare it with any other brand or ones within other price range. But, again, overall, I would recommend others going for it.

Something to warn by the way.
If someone who has never had any experience installing any ceiling fan, be aware of the included manual. It's an absolutely horror to person like that. I had to look over and over for wiring diagram, and hooking the fan to the fixture. No reference can be found on Hunter's website, so no help from that either.

Anyway, I was able to finish up the job, but again, if someone wants to install it alone, at least ask someone who had experience or have one more person next you to install it.

Customer Review: Remote control does not consistently work
Summary: 1 Stars

Bought the Palermo because of its look and the hope that by avoiding a Home Depot/Lowe's knock-off I would buy a superior product.

The controls worked sporadically after installation - but getting a change in fan speed or light required dozens of button presses. Occasionally something would change - so the remote did communicate with the fan - but completely inconsistently.

Trying different dipswitch settings and a different remote control accomplished nothing; neither did changing relative position between the fan and I.

Calls to customer care took much too long to answer - 45 minute hold times were my experience - after trying to leave a message (per the automated system direction) in a full mailbox meant going back into queue.

The answer I finally received from customer service was "your remote is experiencing interference. Not our problem."

Without an alternate way to bypass the inferior quality remote control, and incredibly poor customer service support, I would strongly urge anyone looking for a fan to look elsewhere.
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