InSinkErator Evolution Compact 3/4 HP Household Food Waste Disposer
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Tools and Hardware Reviews of InSinkErator Evolution Compact 3/4 HP Household Food Waste Disposer
Customer Review: Horrible Customer Service
Summary: 1 Stars
InSinkErator Evolution Essential 3/4 HP Household Food Waste Disposer
I purchased an InSinkerator less than 12 months ago and had it installed. Recently the casing began leaking and damaged my cabinet under the sink. When I called to gain assistance, imagine my shock to be speaking with the Philippines. Not only did they have difficulty understanding what I was saying, they were not able to answer any of my basic questions about repair response. The individual on the phone could only tell me who to call locally for repair. They only had one option and they had no after hours access.
I called the local representative for repair Monday evening. The repairman never called back. I had to place another call to the repairman. He indicated it would be 3-4 days to get the system in stock, then 1- 2 days before he would be able to schedule the repair. I asked to go ahead and schedule an appointment for 4 days out to prevent the additional 1-2 day delay and he refused, stating if I wanted to argue with him about any of the delay I could find someone else to do it. Sadly, because he is the only authorized representative to fix the system, any disagreement with him means he can refuse and I'm out of luck. I would also add, he advised is the only person who can determine if the system is damaged and should be replaced and if he determines it is not, he has to be paid $85.00. To say this company has a significant lack of customer service is an understatement. I wouldn't buy this product again, to be defective so quickly and have such difficulty gaining assistance with my warranty was a disappointment.
Customer Review: Hylander
Summary: 5 Stars
Bought at Home Depot for $169.00 this morning. In my installation, it was a two-man job. I needed someone to hold the flange down while installing the snap ring. I then found out that my hands and fingers were to big to work the snap ring in place. My brother had slimmer hands and snapped it into place in about 10 seconds. I had tried for about 1 hour to do it by myself and the flange kept being pushed up and out of place. Second difficulty was holding the unit up with one hand and twisting the collar and tabs in to place. My brother could not do it after 20 minutes of failed attempts, so we switched and I was able to do it in a couple of minutes. I think some folks will have to jack up the unit with a turned over bucket or something and shim it up into place before attempting to get the collar locked.
Took about two hours total. But the effort was worth it. This unit is whisper quiet. I then tested the two tough foods, celery and then potatoes. It chopped them up as fine as the video shows on the insinkerator.com site.
My last insinkerator lasted 16 years. It literally rusted out on this inside and the motor never quit. I believe this unit is going to lasta long time and looks far superior inside and out. With a 4 year in-home warranty to boot, I don't think you could go wrong with this one.
Customer Review: I did it myself !
Summary: 5 Stars
After reading numerous posts about garbage disposals, this is the one I picked. So far, I am glad I did. It was easy to install and it really is as quiet as people have claimed. I would not say I can't hear it going, but, yes, it is very quiet. One thing no one mentioned. The connection from the disposal to the waste tubing is different from older units. Instead on screwing on, it has a piece of PVC which fits into a rubber sleeve and is held on by a metal ring which compresses when squeezed and fits snug. What they means is that you can't unscrew the old PVC and re-connect. I had to go and buy additional parts to connect to my drain system. Not hard, but it entailed a trip to the hardware store. If your old system was screwed to the waste piping, expect to do the same.Customer Review: I like it
Summary: 4 Stars
I bought this to replace a 17-year old 1/2 hp insinkerator with a broken shaft. I am very pleased with its powerful motor and quietness.
Two things caused me to only give it a four star; both are not related to the product itself. (1) The new unit did not come with the large diameter rubber washer that is supposed to go between the mounting fixture and the bottom of the sink. I have to re-use the one that came out of the old unit. The purpose of the washer is to provide padding so as to prevent damage to the sink when the three fixture bolts are tightened. I don't know why Insinkerator would skimp on something so inexpensive. (2) I did the installation myself. To raise the unit up so that the top is sufficiently up against the rubber opening, I had to use a scissor jack. The instruction manual should have included this as a suggestion.
Some complained about the need to do electical wiring. I do not find this to be a problem or a nuisance.
Overall, the new unit is excellent.
Customer Review: INSINKERATOR EVOLUTION COMPACT DISPOSER - Right Size, Efficient & Super Quiet
Summary: 5 Stars
Have installed 2 of these garbage disposers. It is quite solid, a bit heavier than many (most DIY'ers will need an extra hand attaching the disposer to the mounting ring), but installs VERY straightforward. If you have space limitations under your sink, this is probably the disposer for you. Most importantly, it grinds food VERY well and is SUPER QUIET. Definitely a different generation of disposer.