Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
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Tools and Hardware Reviews of Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
Customer Review: A huge disappointment!
Summary: 1 Stars
I am having the same experience as many of those who have had their unit fail. The clean light will stay on rendering the unit useless. This is after 5 months of use. I should have done a little more research before ordering this paper weight. Now that the unit has failed, I am reading that I am one of countless people who are having the same problem.
The warranty process is the worse I have ever seen. I was forced to call 4 times, the first two times they told me to call back the following day because their system was down. The 3rd time I was told someone would call me back because customer service was busy?!?! The final call I was told to fax my receipt to them then call them back within 48 hours to get a return address to ship the unit back to. I would then be charged $30 for them to ship the unit back to me. If anyone is even remotely of ordering this product, DON'T! It is not worth the time and aggravation.
Customer Review: Ahhhhh I can sleep!!!!
Summary: 4 Stars
Having NICE clean air in my room.. My daughter sleeps better, and WOW!!! I can't remember the last time I have slept so good in my room. Im Impressed!!! However.. DO NOT LET THE "free car ionizers" sell you on this. They DO NOT WORK at ALL!!!!! Ohh sure its a very pretty blue light in your vehicle, but there is NOTHING that comes out of the car version is worth it... I've yet to smell ANY difference at ALL in either of my vehicles.. NOT WORTH IT!!Customer Review: Air Purifier
Summary: 4 Stars
Product works well. Noticing a huge difference. Didn't come with the bonus car ionizer, but i heard that doesn't do much so I don't really care.Customer Review: BEWARE OF EXPERATION DATE!!!
Summary: 2 Stars
Ok,
These Ionic purifiers do work; however, mine stopped working after a year and here's what the Tech Support representative told me over the phone:
Rep: "Sir, how long have you owned the twin purifiers?"
Me: "about a year and a few months now."
Rep: "What is the problem?"
Me: "A RED light comes on right after I turn them on but the metal filters are clean!" Note: red light means filters must be cleaned.
Rep: "Ok, sir. What you need to do is send them both in and we'll replace them"
Me: "How much will this cost me?"
Rep: "$50 for you to send them and another $30-$50 for us to send them back"
Me: "What is the reason why they BOTH stopped working?"
Rep: "Well, after 1 year, use or no use, the wires inside the purifiers die and need replacing"
Me: "So, every year or so I must spend another $100 to get these working again?!!!"
Rep: "Yes, Sir. That's correct."
Me: "Ok. Well forget it. I will go on and give my review on these items right now."
As these Ionic purifiers seem to do a good job cleaning the air "without the consumer having to keep buying filters", the truth is that you must continue buying them every year for $100. According to the rep they give you news ones; they do not fix them or replace the dead wires.
I, for one, will not purchase this brand again. I do not hold a grudge against the people who sold them to me or the makers, but you as a consumer who wants things to last and work properly, beware of this twitch/deffect/malfunction or whatever you may want to label it.
Do your research for a real good filter. I am off to that search right now.
Customer Review: Buyer Beware--Obsolete within one year
Summary: 2 Stars
I bought these February 2008 for my girlfriend and her daughter. They have allergies plus cats, and needed some help cleaning the air in their home. The products worked great for about 8 months or so. The units started acting up after that; even after cleaning the blades the units would immediately go into a "clean" indicator mode and not work. I Googled for an answer to the problem and it seems that the issue is a common one. I also saw that people called Ionic for customer service would be told that they would receive a call back from a technician but never were called back.
I called Ionic on a Friday and was told I would receive a call back shortly. By Tuesday afternoon I had not heard from them. Wednesday I called back and told them that I had not received a call back. They took my number and I did later receive a call. I spoke to Joe who should be working for Dell tech support based on his strong Indian accent. After giving him a brief description of the problem he asked if I could fax proof of the purchase date. I said yes. He said that the units would be replaced, but that I would have to ship the old units back at my expense, and then pay $29.95 PER UNIT shipping for the new warranty replacements. I estimated that I would spend $90-$100 and a lot of time to get new units that (according to the message boards on Google) would also fail shortly, and I would again be back talking to Joe.
As of now I have not returned the units nor will I.
The units DID work well, were attractive and small, quiet (except for some sizzling--but that told me that they were working), and were easy to clean.
As I said...BUYER BEWARE---you chose.