Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
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Tools and Hardware Reviews of Ionic Pro CA200T Twin Pack Compact Ionic Air Purifier with Bonus Car Ionizers
Customer Review: Disappointing
Summary: 1 Stars
I guess my first review got rejected for the mention of a certain website regarding the word ripoff. This was a fairly important point, so I'll try to make note of why. Unfortunately my first review was a little better, but here goes:
First I'll give a report of my experiences with product failure and customer service, then I'll give some general impressions after using the unit for a little less than a year.
Recently my red 'clean' light came on, and no matter how clean the blades and wires were, the clean light would come on after the unit was powered on. This happens after 11 months of mostly continuous use.
I emailed Ionic pro, and got a phone number to call. I called this number and they gave me another phone number to call. It turns out that the first phone number was for Ionic Pro sales, and the second was for retail sales (even though my email specified "I bought this thing from Amazon").
The second phone call resulted in the need to troubleshoot. Since I had done some research online, and since I had a second unit, I knew it was the unit itself - not the blades. If I didn't have the twin pack I wouldn't have had the ability to diagnose this problem - with or without the service representative.
It could have been the blades - apparently running the unit on high power shortens the blade life. The blades "dull" and must be replaced. Or something in the body of the unit breaks and the whole unit needs replaced.
My option was as follows. Fax a copy of my sales receipt to a bogus fax number. This is where my first review was stopped. Looking this phone/fax number online gave disturbing results leading me to believe it was a bogus fax (the ripoff report).
After (or in addition to faxing) I had to ship the unit to them with a copy of the receipt. When they got the unit they would call me for my credit card number so they could ship a new unit. The joke here, is that I pay to ship the broken unit to them, and I pay for shipping on the new unit. I have no idea how much it would cost for me to ship to them, but the shipping of the new unit via USPS was $29.99. So I can only imagine that my under warranty replacement would cost me roughly $60. The replacement process seems rather inefficient, costly, and has some suspicious details.
I must say the representative on the second phone call was nice and helpful. But the service options are disappointing.
All in all, this product is fairly noisy. When it buzzes you are supposed to lift a little lever to clean the wires, this hardly makes a difference. It was quiet for a few days, then I was never able to attain silence again - no matter how clean everything looked.
There is also an annoying bright blue LED that leaves a nice bright spot on the ceiling. Sure this could be covered up with tape.
After a few weeks of what I thought was success with this product, I almost bought a set for my parents. I'm certainly glad I didn't. Given the costs of under warranty replacement, the sale price is no real bargain. I have yet to decide whether I'll return the unit and pay IP another $60, but I doubt it.
Customer Review: Does some cleaning, beware early failures.
Summary: 1 Stars
Kinda the whole point of this thing is that it is supposed to be 1) quiet, 2) keep you from having to buy filters. How about buying a new unit instead? That's what you'll be doing - have had two of these and both have failed in under a year. Red cleaning light comes on and won't go out. No clue why - and Ionic Pro is no help. Way too much money to spend for such an unreliable product.Customer Review: Effective air purifier
Summary: 5 Stars
Very pleased with the Ionic Pro. Have it in every room in my house and it does an excellent job of eliminating allegeans.Customer Review: Eh. . . . Could be better
Summary: 3 Stars
At frist these worked GREAT however over time and even after they were cleaned it would smell like metal in the rooms. It did not smell fresh at all or clean anymore. Don't get me wrong it does what it says it does. However it just smelled weird as heck.Customer Review: Excellent product for the price
Summary: 5 Stars
I recently purchased these for my wife who's been suffering with a bad cough. We figured that having less dust around her would help plus we have 2 cats. The amount of dust and dirt these pick up is great, and they are totally silent. Very easy to clean as well.
I don't really have much to say about the car ionizers, they definitely pump out the ozone, but I'm not so sure they're doing much other than making the car smell different.
I would definitely recommend these to anyone.