Mr Heater MH18B Portable "Big Buddy" Heater
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Tools and Hardware Reviews of Mr Heater MH18B Portable "Big Buddy" Heater
Customer Review: Big Buddy work well!
Summary: 4 Stars
Very satisfied! The item lived up to it promises. I have a 900 sq ft. garage and it takes the chill out very fast. I would buy a "BIGGER BUDDY" if I could.Customer Review: Broken control knob
Summary: 4 Stars
I have a Big Buddy model. Bought in 2006. Used it once before in Jan. 2009 then tried to use it a second time last week; control knob broke; can't heat shop. Heater works fine, the knobs are cheap and flimsy. You have to press down and turn to click the electronic igniter. Pressed and turned 3 times, knob broke. It was about 30 deg. in the shop at the time. The plastic gets cold, gets brittle, then breaks easily. When else would you use the heater, when it's warm and the knob wouldn't break? Out of service and cold shop for two weeks. Ordered replacement knobs from their website, half of the knobs were the wrong ones, called customer support, they said the part number had changed (where do you find that?). They are sending replacements. In the meantime, I got a 1/2" hose clamp, tightened it slightly around the good replacement knob shaft for strengthening, and coated liberally with epoxy. Maybe this will hold.
One interesting sidelight; there was a flier in the box when I opened it asking you to go to their website and fill out a customer satisfaction survey. I don't usually fill out surveys but I did in this case. I checked "extremely dissatisfied" on overall quality and service. The next day, I received a phone call from customer service following up on my comments and I told them the problems (order screw up and cheap, flimsy knobs). They said they would pass my comments on to engineering and the order departments, and send out additional knobs. I will now have 6 knobs for future breakage.
Customer Review: Caution: Do NOT buy the "Bought Together" filter and hose
Summary: 5 Stars
The "frequently bough together" option puts the wrong hose and filter together. The hose is the quick connect type, the filter does not accept this fitting, you can't use then with the heater. You need the NON (and cheaper) quick connect hose and filter.
Will update this review with notes after using the heater on a Thanksgiving weekend camping trip.
Customer Review: DO NOT BUY THIS HEATER CONSTANTLY SHUTS OFF
Summary: 1 Stars
THIS HEATER CONSTANTLY SHUTS OFF. I have have to relight every few minutes witch is a fire hazard because there is still propane with no pilot light. also the fan runs poor and slow. AND the manual is very vague on the use of the fan with battery and/or 6v cord.Customer Review: Do NOT buy this heater, it is riddled with problems
Summary: 1 Stars
I bought this heater a couple of weeks ago only to find out that they are about to do a recall and Mr. Heater advises that you don't use it. Mr. Heater customer service is horrible and they won't try to help you fix the problem, they're waiting until someone forces them to fix the problem. Mine only stays running for about 10 minutes and then goes out when using portable cylinders, as do 2 of my friends. Don't wait for Mr. Heater to help you as it will be too late, my suggestion is to return this cheap, shoddy piece of junk