Poulan Pro 400E 18-Inch 4 HP Electric Chain Saw
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List Price: Category: Lawn & Patio See more product details |
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Tools and Hardware Reviews of Poulan Pro 400E 18-Inch 4 HP Electric Chain Saw
Customer Review: Deceitful Shipping Policy
Summary: 1 Stars
I ordered this item by mail because I trusted Amazon. It was cool to see that this item qualifies for free shipping. Then when I saw my order confirmation, they charged me $[...] for shipping. When I tried to change it immediately after, their system said too late, but it said my order would be received in about the same amount of time that they said it would take for the free shipping option.
Now I don't trust Amazon anymore. Verrry sneaky people.
Sorry it has to end this way.
By the way, I'm sure the Poulan is a fine piece of equipment. I own two of their gas chainsaws and they start much easier than their more expensive competition.
Customer Review: Defective and Poor Design
Summary: 1 Stars
I read many of the positive reviews about this saw and made my purchase on that basis. First, I was very dissapointed in the two delivery delays, but I wasn't in a big hurry. So, I waited as several others did. I don't think Amazon should list a product as "available" if it isn't. When I received the saw, I used it to cut a couple of small, 8"-10" trees and buck them with no problems. I was pleased with the power and convenience.
I do wish Poulan and other electric device manufacturers would be more realistic with their horse power ratings. Four continuous horse power out of a 120 volt motor is nearly impossible. This much power only occurs at or near stalling speed. Based on the amperage rating of the motor (I think it was around 11-12 amps) its able to deliver about 1 1/2 HP continuously. That's more useful information. Why don't they use it?
More to the point, after about 2 hours of use, the chain stopped running even though the motor was running. I contacted both Amazon and the manufacturer. I was given the option of returning the saw for a refund or having it repaired under warranty. I took it to a repair shop to see what was wrong and they determined that the big plastic reduction gear that drives the chain sproket was spinning on its metal shaft and would have to be replaced. I decided that a replacement would probably be no better than the original and returned the saw, at no charge, for a full refund. I was pleased with Amazons service except for the original delivery delays and, as with other reviewers, they tried to charge me a re-stocking fee. After complaining that I didn't return the saw for my convenience and that they weren't going to restock a defective saw, they backed off and refunded everything. As with some others, I spent a substantial amount more and purchased the Makita 16" electric and, while I haven't used it a lot yet, It seems a lot better.
Customer Review: Didn't Work Out of Box
Summary: 1 Stars
My mistake -- I waited months until I need to use the chainsaw before trying it out and... nothing. It doesn't work out of the box. I guess my situation is rare, so I can't complain about most users' experience with this chainsaw. I'll probably take it apart to see if it's just the switch as I have nothing to lose at this point. If I get it working, well, I'll update this.Customer Review: Didn't last more than half an hour
Summary: 1 Stars
I hadn't been cutting for more than 30 minutes when the motor fried. Yes, I was using the correct gauge wire/length. I was disappointed to say the least.Customer Review: Didn't work out of the box
Summary: 4 Stars
I just opened the box, added oil, plugged it in and absolutely nothing. No indication that it even wanted to try and start moving. I've requested a replacement against my better judgement, but based on the other reviews it only appeared that a small % of them were bad, so I took my chances. We'll see how the replacement works.
Well, a little embarrassed. I received my replacement without any hassle from Amazon,which is why I shop with them. However, the replacement had the same problem. I thought, there's no way two could be bad. So I read the instructions again, and again. Then I found the problem, quite a few pages in after the "Operation Instructions" Poulan describes the brushguard brake function. The brushguard must be pulled toward the handle to start.
So, I rated the product 4 stars out of sheer embarrasment, however their instruction manual gets -1 star.