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Tools and Hardware Reviews of Smart Choice Refrigerator AccessoryCustomer Review: Great tasting water Summary: 5 StarsThese water filters are perfect. They seem to be a much better filter than we had been purchasing at the local appliance store. Much better tasting water.
Customer Review: Water came out black Summary: 1 StarsWe did not receive the product advertised.
The advertisement states you will receive a "Frigidaire PureSourcePlus Ice & Water Filter (WFCB, 46-9906)". The product did not come in a Frigidaire PureSourcePlus package...just plastic wrap. I installed the filter and the water came out jet black. I ordered two of them so I tried the second filter, and the water was jet black again. This has never happened with Frigidaire filter.
I checked the invoice and it said they are Frigidair WFCB/RC-200 "Compatible" Replacement Regrigeragor Water Filters. If the company is selling a "compatible" filter, and not the manufacturer's filter why does the Amazon site describes and has a picture of the Frigidaire filter?
I e-mailed the company and they replied "Thank you for your order and email. From your description your new filters need to be flushed."
I ended up spending a lot more money and bought a Frigidaire filter but the water now does not taste the same.
This has been my worst online purchase experiences with Amazon.
In addition, while we did not request a refund the company subsequently wrote back and stated that they would credit our account since we were not happy with the purchase. While the company's customer service department was prompt and responsive, the Amazon website description should reflect the item being purchased in order to avoid confusion.
Customer Review: VERY DECEPTIVE!!!!! This is not a Frigidaire filter Summary: 1 StarsThis is not a Frigidaire filter. I asked waterfilteronline and amazon to stop selling this item as a Frigidaire filter. Not only does the picture show a Frigidaire box but the description of the filter states Frigidaire. The filter I ordered did not come in a box nor did it have any certification stamp. These filters will fit in your refrigerator, if you are willing to risk your families health on an unknown manufacturer. In Waterfiltersonline's response, they claim that they have sold thousands of these without any problems. Waterfiltersonline did promptly refund my money but have not stopped selling off brand filters as the real deal and have not removed the picture of the filter that they do not ship.
More Customer Reviews: 1 2
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