Soleus Air CFM-25E 25-Pint Dehumidifier with Humidistat
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Tools and Hardware Reviews of Soleus Air CFM-25E 25-Pint Dehumidifier with Humidistat
Customer Review: Beware avoid this company
Summary: 1 Stars
I, like others here bought this unit after reading all of the great reviews. Unfortunately, after receiving it yesterday and leting it run over night it not produce a single drop of water. I have called the Soleus International 800 number twice and left messages with no response.
12/16/06 UPDATE: I finally received a returned phone call from the manufacturer ---two and half months after I called them!! The person who called me was extremely rude. Here is how the conversation went: rep:"You called about a problem with one of our products?" me:"Yes--but that was over two months ago" rep:"I know that--I have the call log in front of me--are you having a problem or not?!" Me: "Well, no, I returned it after".....CLICK the person hangs up on me. This is without doubt the worst customer service I have ever experienced. I am amazed a business can survive by treating their customers this way---just horrible! Hopefully Amazon will dump all of these defective pieces of junk back on these jerks.
Nothing but the best service from Amzazon though. They quickly took the product back at their expense and sent me another one with two day delivery. Unfortunately, that one was defective also and had to be returned.
Customer Review: Big difference
Summary: 5 Stars
We have been using this for a little over a month now and our house has never felt better. We live in a double wide mobile the windows have not been moist at all. Mainly it is run in the living room but once a week we put it in a different room. Fairly quiet, low power consumption. Space heaters blow our breaker but this thing doesn't at all.
We love it.
Customer Review: Bought on 11/14/2005, stop working within 2 years
Summary: 2 Stars
When it works, it is great, quiet and efficient.
However, it has been only 2 years, and we only run it maybe twice a week during summer.
Customer Review: Broken after two summers
Summary: 2 Stars
Product worked well but does not last. I only used it for about four months in the summer. This is my third summer and it quit working.Customer Review: Broken when received. Customer service the worst.
Summary: 1 Stars
Product would not start. Discovered guard piece missing and tank broken. Customer service reps are terrible and they did not care. Spent weeks attempting to resolve. Gave up and sent back.