Customer Reviews for Tersano lotus LBU100 Sanitizing System

Tersano lotus LBU100 Sanitizing System

Tersano lotus LBU100 Sanitizing System List Price: $199.99
Our Price: $189.99
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Tools and Hardware Reviews of Tersano lotus LBU100 Sanitizing System

Customer Review: A response from the company
Summary: 5 Stars

Rest assured, our product uses an FDA approved process, is EPA approved and has full CSA - C/US approval. Our unit does not produce enough 'ozone' to convert bromide to bromate. The University of Florida tested for this very reaction and concluded that we produce zero bromates. This problem is more associated to municipalities and bottled water companies as they have elaborate systems that product up to 5x the amount of ozone we do. Also, you are talking more about a drinking water application which this product is NOT. We are using an FDA approved process for sanitizing fruits and vegatables. Part of the UL process is to test for ozone emmissions into the air. Our unit adds less than 1ppb (that is 1 part per billion) of ozone to the air in your home, which is well below the 50ppb allowable single dosage limit. What most consumers probably don't know is that if you were to take a reading right now in your home, you probably have around 15ppb of ozone in the air as it is. That is because mother nature is always trying to rid pollutants from our environment. This is still what I don't understand, if people are so concerned about cancer, which we all are, then why don't all consumers eliminate chemical cleaners from their homes? Janitors in the workplace use rubber gloves and sometimes other protective equipment, yet at home we use all sorts of chemical cleaners without thinking twice of why our eyes are watering after we just cleaned the shower. We have various restaurant chains and gyms looking at our product for this very reason, the sooner we all reduce our exposure to chemicals the healthier we will all be! Any questions pertaining to the safety of our product? Please call us at 1-800-808-1724 and we will gladly help you with your concerns.

Customer Review: A wonderful product
Summary: 5 Stars

I am a physician and a homemaker. I am always looking for safe, effective, easy ways to clean. This product has been the answer for me in the following ways:

1.) Washing fruits and vegetables. Now I am finally following Rachel Ray's advice to wash everything when I bring it home from the grocery store. I pile in as much as the bowl (included with the system) will hold and rinse it briefly under the faucet to remove loose dirt. Then I fill the bowl with cool tap water and place it on the base. As I write this, I am processing 5 avocados, 4 tomatoes, and 2 peaches in the bowl. The cleaning cycle takes about 4 minutes, then you leave the produce in the water for another two minutes. The base unit counts down the time so you know when you're done. Finally, I use the bowl's lid, which has a built-in strainer, to drain the bowl.

There are a number of advantages to this method of washing produce. For me, the most important one is that I know that the produce is truly clean when the final beeper goes off. In the past I was never sure when I could stop rinsing my produce. This method is also a time-saver, since I can wash quite a bit of produce in each batch, and I can do other things while it is processing. Washing the produce when I bring it home from the store also makes it last longer, because the bacteria which cause decay are destroyed. Additionally, when I drain the water from the bowl into my sink, the super-oxygenated water helps to sanitize the sink. Finally, I don't have to wash the bowl, because it is sanitized with each use.

2.) Sanitizing my kids' orthodontic retainers, and the family's various toothbrushes, nail clippers, nail files, etc. I use the bowl for this. I wish I had had this when my kids were babies, because according to the instruction book it can be used to sanitize pacifiers, baby toys, and other baby paraphernalia.

3.) Sanitizing my kids' shower shoes and gear when they get back from camp or a field trip. I use the spray bottle, which is included with the system, for this. First I rinse the gear in my utility sink or with the hose outside. Then I fill the spray bottle with cool tap water. I place the bottle on the base, and start the processing cycle which takes about 2 minutes. Then you have 15 minutes to use the super-oxygenated water, after which it starts to break down into oxygen and water. The base unit counts down the 15 minutes, so you know when your time is up. I spray everything and let it dry in the sun.

There are several advantages to this method of sanitizing gear over my old way of using bleach and other cleaners. First, it is extremely effective. Second, there is no residue left on the gear (again, the super-oxygenated water breaks down into oxygen and water), so there is no rinsing. And third, I do not have to wear gloves.

4.) Cleaning my refrigerator inside and out. I use the spray bottle for this. I especially love the fact that no residue is left in the refrigerator, and there is no odd cleaning-product smell either.

5.) Kitchen countertops, sink, and cabinets. I have an under-mounted sink, and the thought of all the bacteria growing in the space between the countertop and the sink used to really bother me. In the past, I would fill my sink with hot water and bleach, but now I use the spray bottle. It is quick and easy, requires no rinsing, and there is no bleach smell or concern about getting bleach on my clothes. Plus there is a strong environmental benefit to avoiding bleach and the plastic bottles that bleach comes in.

6.) Bathrooms. In the past I used cleaning products that smelled terrible and that warn you to only use them in a well-ventilated area. It made bathroom-cleaning a dreaded chore. Now I use the spray bottle, and the job is quick and easy. I live in Florida, where mold and mildew are a big problem in the bathroom. We have had a particular problem with mildew growing in the toilet tanks (up where the flush mechanism is). This has been difficult to keep under control in the past, because bleach damages the rubber portions of the flush mechanism. The super-oxygenated water has not caused any damage, but has been extremely effective against the mildew.

I like the fact that no residue is left behind on surfaces, and the bathroom is truly sanitized. I will also note that although I have arthritis in my hands, the spray bottle is easy to use.

Other reviewers have mentioned getting an error code when trying to use the Lotus system. I have also had error codes in two situations, but I figured out how to deal with them.

The first error code I have encountered occurs when there is no water in the base. During processing, water circulates between the base and the attachment you have chosen (either the bowl or the spray bottle). Between uses, clean water remains in the base unit. However, when you are first starting out, or if you have emptied the base unit, it takes time to get water into the base unit. This is when I have had an F4 error code. I remove the attachment, fill the blue reservoir on the base with water, and then put the empty bowl on the base unit. Using a large measuring cup, I pour cool tap water directly over the valve system in the bottom of the bowl to get water to go through the valve into the base. Then I turn on the processing cycle and see if it will go. If not, I repeat these steps until it does. Normally you do not have to worry about this, because clean water will be left in the base between uses.

The second situation where I have encountered an error code is when washing fruits that shed tiny seeds or hairs, such as raspberries, blackberries, strawberries, and kiwi. I belive that there must be a sensor in the base that reads the water as dirty, and halts the processing. Even when I pre-rinsed these fruits, I still got an error code because you can't get rid of all the tiny seeds and hairs. I dealt with this situation by emptying the "dirty" water out of the base. Next, I get clean water into the base as described in the previous paragraph. Then I put clean water in the bowl and process it in the usual way. At the end of the processing cycle, I remove the bowl from the base and add the fruit to it. I let the fruit sit in there for two minutes before draining. This way, no seeds or hairs circulate through the base to create problems. This is actually the method that the instruction book suggests for meat, poultry, and seafood.

I highly recommend this product, and plan to give it to family members as Christmas gifts. Please note that I am not associated in any way with the company that makes this product.

Customer Review: Amazing Machine.
Summary: 5 Stars

I have purchased both the Lotus systems being Sanitizing and Water treatment Systems and I am very happy with both products. I have already made up the cost's of the water treatment due to not having to buy bottled water anymore. It actually tastes much better also than any bottled water I have tasted. I had many people ask me about the system and some not believe what it could do so I actually went to the ditch and got some dirty water. (Very dirty). I ran it through the system and in a couple minutes the water came out clean as can be. I drank it and so did the non believer's and I am happy to report that we are all fine.
As for the Sanitizer.....it's hard to believe it actually works with just water....and again we have saved the cost's of the usual household chemical's. I feel much more confident with having two kid's running around, also knowing that it is just water they are touching and not some chemical's in a can which could cause ?????

I have done the research and obviously very confident in both of the machines.


Thanks
Jamie Gravel

Customer Review: Built to last about 2-3 months
Summary: 1 Stars

We bought this unit in September 2008. The first one broke down after two months, and the second one just expired after about three months. We use the unit 2-3 times per day.

I think this device is part of a growing number of products that are engineered to have relatively short lifetimes, based on the average duration of consumer use. Typically, the product looks flashy, the average consumer purchases it, he uses it for a few months, then he sets it aside when he loses interest. The product delivers adequately during this period and everybody is happy.

However, if you are one of those people with more than a passing interest and use the product daily for more than a few months, you get shafted. This makes sense economically. Why engineer a product to last three years when three months will do?

I think that Amazon should adopt a policy in which reviewers are prompted for follow up reviews after one year, in the interest of tracking product quality. People deserve to know, up front, whether the product they are purchasing is engineered to last, or is geared to impulse buyers.

Customer Review: Buyer Beware: Great idea, but machine leaks after 12 months
Summary: 1 Stars

I was so excited to learn of this product. I loved it and recommended it to friends... until it started leaking. Not just a bit of water but lots of water coming out of the bottom of the machine.

I contacted customer service by email several times and got no response. So I have a broke machine and can get no assistance. I can't recommend. Given the price it should be better made and the company should improve customer service. The company states it will last several years but I was lucky to get about a year out of it. Great idea, but doesn't work.


Update on 1-25-10: I saw the response post from the company rep so checked my email spam box as he suggested. No message was sent in response to the many messages I sent. I called the telephone number he gave several times on different days throughout Dec and couldn't get through. I tried again this morning and after going through all the instructions and waiting for a live person for about 5 minutes, I was disconnected.

I waited and called back and finally got a live person. He said I could ship the unit back at my cost with a check for $50 and they could try to repair it. He had no idea why the unit was leaking. He was a nice fellow but didn't seem to know much about the product. I asked him several times for other options given that I had recommended the unit to others and had been unsuccessful in reaching customer service for several months. He said no that was the only option given that they only stand by the product for 1 year.


So while I think this is a great idea, the machine doesn't last very long and thus ends up costing a great deal per items cleaned. Very disappointing. The product does not live up to the company claims.

Another thing that makes no sense is that the machine lasted about a year and the one year warranty has run out yet the company states that the machine should last years. A number of others have noted that the machine stopped working/had problems after about a year so I think there is a design flaw.

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