WORX WA0004 0.065-Inch 10-Foot Replacement Line Spool for WG150 and WG151 Series, 2-Pack
List Price:
Our Price: $1.99
You Save: $13.00 (87%)
Availability: Usually ships in 1-2 business days
Category: Lawn & Patio
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Product Details
Manufacturer: WORXBrand: Worx
Edition: Lawn & Patio
Model: WA0004
Publisher: WORX
Studio: WORX
Music Label: WORX
Product features:
- Replacement cutting line for the Worx WG150 and WG151 series trimmers
- 0.065-Inch cutting line. Patented Copolymer nylon resin + synthetic, Oval aerodynamic .060 twisted with .75 twist per inch
- 10-Foot long for added longevity
- Powerful single-line release with helix braid provides added cutting power
- 2-Pack pre-wound spool for quick line changes
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Tools and Hardware Reviews of WORX WA0004 0.065-Inch 10-Foot Replacement Line Spool for WG150 and WG151 Series, 2-Pack
Customer Review: ABSOLUTELY HORRIBLE CUSTOMER SERVICE!
Summary: 1 Stars
The WORX product is alright, although the mower arrived with minor damage (poor packaging). The customer service is the worst I've ever dealt with.
After purchasing my WORX mower and grass trimmer through Amazon, I eventually needed to purchase more trimmer spools and opted for the "free" spools program (paying only shipping) offered directly from WORX customer service. In the same order, I also purchased a device from them that allows you to store the grass trimmer and it's battery on the wall of your garage.
After being charged as expected, two weeks past with no product. I contacted their customer service and was informed both products (spools and trimmer device) were on back-order but would ship in 24 to 48 hours. After another week passed, I called again and was transferred to a supervisor who sounded like he was reading from a script. He admitted the spools had not been on back-order but could not explain why I was lied to previously. He could not tell me when my order would ship saying that it was "in process". He then offered a to wave the shipping cost as though that would fix not being able to use my $100 WORX grass trimmer without the spools they sell. This supervisor then assured me he would forward my "case" to upper management and I would receive a call within the 72 business hours. It's been eight days and I've not received a call. It's been over 4 weeks since I placed the order.
Though it's for a small amount of money (less than $25), WORX customer service has essentially stolen my money and falsely advertised in selling me a product I can't obtain and they won't (or as this supervisor said to me, he "can't") tell me why!
I assume others are receiving the items they purchase from WORX. I have no idea why they can't solve my issue. I'm sincerely amazed at the incompetence and inability of this company's customer service and therefore highly recommend all consumers consider purchasing lawn products from one of WORX's competitors instead (try Black and Decker). If this is any example of how WORX is willing to do business then they deserve to go out of business. Buyer beware.
More WORX WA0004 0.065-Inch 10-Foot Replacement Line Spool for WG150 and WG151 Series, 2-Pack custormer reviews:
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Description of WORX WA0004 0.065-Inch 10-Foot Replacement Line Spool for WG150 and WG151 Series, 2-Pack
The Worx .065-inch 16-foot replacement line spool for the WG150 trimmer model features a powerful single-line release for added cutting power. Additionally, the spool comes pre-wound, and can be replaced easily on the job siteThe Worx .065-inch 16-foot replacement line spool for the WG150 trimmer model features a powerful single-line release for added cutting power. Additionally, the spool comes pre-wound, and can be replaced easily on the job site.The Worx .065-inch 16-foot replacement line spool for the WG150 trimmer model features a powerful single-line release for added cutting power. Additionally, the spool comes pre-wound, and can be replaced easily on the job site.
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