iRobot Scooba 350 Floor-Washing Robot
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Tools and Hardware Reviews of iRobot Scooba 350 Floor-Washing Robot
Customer Review: Can't Do the Job
Summary: 2 Stars
Right off the top, we were very excited about getting this machine. Two boys under 5, and you have a big time mess every day. Unfortunately, the machine could not equal our Envirosteamer. After the Scooba finished it's work, here is what I found:
1) I had to go back over it with the Envirosteamer. Same dark grey yuck on the pad as always. I don't think it cleaned the linoleum at all.
2) When the Scooba went over a stain, which I had helped along by persoaking it, it only smeared it. My first indication that this was not to be.
3) Conclusion: With all the parts that can break or wear out, the battery scenario, the cleaning of it, and to top it all off, IT DID NOT CLEAN, it was a no brainer- it had to go back.
By the way, we bought it elsewhere, and they of course let us return it for a full refund. VERY pleased. Just wanted to spread the word as food for thought, that this is not the answer for us, and very well may not be the answer for you.
One thing that was impressive was its navigational capabilities. It did go every where in the kitchen at least once, and we have a very odd shaped kitchen. So. That was cool.
Customer Review: Check your floors first....
Summary: 3 Stars
This is a great concept, but did not work for my floors. Product is not safe for laminate wood flooring, which is what I turned out to have. Also, my tile floors are white with deep white grout lines, and the dirty water tended to pool in the grout lines. However, I could see this being a great product for other types of hardwood and tile/linoleum floors - just not a great fit in my case.Customer Review: Customer Service is TERRIBLE
Summary: 1 Stars
The good news/bad news:
The product is WONDERFUL, but it is, after all, an electronic that may need to be replaced. It has seriously changed my life, and I would recommend this product IF you have the patience to deal with the morons who run their customer service department. My Scooba was under warranty, and after an exhaustive process with the CS people, they agreed to replace my Scooba with a brand new one. Here's the rub, I had to take the old Scooba, ship it back at my expense, and then wait until their warehouse received the damaged Scooba in their warehouse. From there, I had to wait another 2-3 weeks for my replacement. The most aggravating aspect for me was that the customer service agent actually acted as if he was doing me a favor. Given the fact that I already own two Roombas, and a Dirt Dog, and now, my broken Scooba, you'd think they'd have been more helpful in expediting replacements. Not so. I hope they get their act together.
Customer Review: Does the job, but leaves some touch-up work
Summary: 4 Stars
well, it works, that's the good news. The tank full of dirty water is proof that it's doing the job. The bad news is that it doesn't do corners, and if you have a lot of dust (say, pet hair) you're probably best off doing some vaccuming first because it doesn't deal well with light things like hair that blow around instead of being trapped under the robot.
In short:
Pros:
1. It gets the floor clean
2. It works well w/vineagar, which is good news for those who prefer natural cleaning things intead of chemicals
3. it's pretty easy to clean up - just empty the tank, pop the brush and the filter and run them under the tap.
4. It leaves the floor reasonably dry.
Cons:
1. You'll go absolutely batty if you hang around and try to watch it work. It almost invariably does what i consider the wrong thing (like going the wrong way or going straight when it should be spiralling). save yourself the hassle - walk away and come back to a clean floor. It eventually does the job, and who cares if it takes more time? it's the robot's time, not yours.
2. it doesn't do corners. problem.
3. Occasionally the cycle has stopped in the middle (i think i had a dirty tank).
4. it's loud. really, really loud.
5. would be nice if it could handle more than 12' by 12' on 1 tank.
Overall, good product, if a little pricey (i bought it refurbished and have had no problems...)
Customer Review: Good at some things, not good on others
Summary: 3 Stars
What it is good at:
Cleaning lightly soiled smooth and flat hard floors.
What it is not good at:
Cleaning heavy dirt or heavy spots, such as jelly.
Cleaning hardwood floors with distinct seams between boards (leaves dirty fluid in seams).
Cleaning textured or rough-surface tiles (leaves dirty fluid on surfaces).
Cleaning tiles that have grout between them (leaves dirty fluid on grout). Because of this it is useless on these floors. You have to wash by hand anyway to clean the grout.
A time saver for some chores, but certainly will not eliminate all your work.
-dan z-