iRobot Scooba Floor Washing Robotic Hard Surface Cleaner
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Tools and Hardware Reviews of iRobot Scooba Floor Washing Robotic Hard Surface Cleaner
Customer Review: Effective and fun
Summary: 5 Stars
This is another great product from iRobot. I have several Roomba models for vacuuming my carpets and was very excited to add a Scooba for mopping my hardwood floors and tile. The Scooba performed better than I expected. It really does get the floor clean and it is so much easier than mopping it yourself. My floors are now much cleaner because I can run the Scooba several times a week, while I never would have found the time to mop manually that often. It's an incredible luxury to have your floors mopped by a robot while you do something else (or while you do nothing at all). I suspect most people purchasing this device probably have experience with the roomba. There are some differences that aren't obvious at first. 1. New roomba models allow for preprogrammed scheduling, the Scooba can't do this. 2. Roomba charges as a unit (older models plug into the wall, newer models dock to charging stations). Scooba has a detachable battery pack that charges separately. Therefore, it is necessary to open up the unit and remove the battery after each use. This is an easy process, but on several occasions I have set up the Scooba and carried it upstairs, only to realize that I have forgotten to install the battery and need to go back downstairs to get it. This can be a little inconvenient. 3. Scooba is slightly taller than Roomba. It isn't that perceptible to the eye, but my Scooba unit gets stuck in my kitchen under my lower cabinets while the Roomba has no problem. 4. The Scooba is not as good about freeing itself from obstacles as Roomba. Roomba has more effective escape behavior. Scooba is much more likely to get stuck and issue its little audio alarm for assistance. 5. Unlike Roomba, Scooba cannot clean corners. In fact, if the floors are dirty, Scooba may leave a little arc of dirt in the corner when the edge of the used mopping water isn't picked up by Scooba. Overall, despite a few minor limitations, Scooba works surprisingly well. It does a very nice job of mopping and suctions up most of the mop water leaving the floors slightly damp. You need to use proprietary cleaner with Scooba, but it isn't expensive and readily available. Overall, I highly recommend this robot to fellow lazy gadget-lovers.
Customer Review: Efficient and Time-saving
Summary: 5 Stars
From my prior use of the Hoover upright floor machine I expected Scooba to leave small pools of water in the grout of my Kitchen & Dining Rm. floors. It didn't! iRobot's team designed a winner w/their first floor washing machine! Scooba is very easy to use, and to clean up after use--top priority for me as I own 3 Roombas, too.
To anyone who has a problem w/this machine, my experiences w/their customer service have been a pleasure. So, DO call them. They will diagnose the problem, and if need be they'll replace it free of all charges. They really care about satisfying their customers-a dying virtue w/many companies. Most importantly, Do Read and Follow their Instructions Exactly as Outlined. There are reasons for every instructional step they list. (No, I do not work for them..just a very, satisfied customer:)
Customer Review: Everything works; satisfied so far.
Summary: 4 Stars
An interesting, handy little robot! I agree with the below reviewer's suggestion of "scooba-proofing" the room first--though that should be common sense, it wasn't common sense for me.
I bought (or rather, begged for as a gift) the Scooba because I'm lazy, but I do want my home to be relatively clean. Prepping the unit and the room for the Scooba takes longer, though, than just spot-cleaning with the wet Swiffer, of course. But it does a much better job, clearly.
For me, it's more work than what I've been doing (because I barely did anything before), but I'm getting FAR better results. And I never fail to be thoroughly disgusted with the milky-gray cleaning fluid that I dump out afterwards, and shudder at the length of time I used to spend barefoot on that filthy floor!
FYI, you buy the Scooba cleaner solution in the vaccum department of a store like Target--not in the cleaning department.
In summary, I do recommend this product. I just wish it didn't cost so much money, and I do wish it came with more than one virtual wall. Though here's a tip--if you have pressure-mounted baby gates in your home already, you may find them useful with the Scooba, depending on the layout of the room in which you'll use the Scooba.
Customer Review: FANTASTIC !!
Summary: 5 Stars
Move over sliced bread and the wheel!
This is the greatest invention of mankind ;-)
After it did the kitchen, I then put it on my tiled green house, both are cleaner than they have been in years!
I loved the Roomba, and love this more.
(But a friend questions if I run them both at the same time, will I find lots of little robots about a few months later?)
Customer Review: Fraudulent Company Warning
Summary: 1 Stars
I give this a 1 star because there is no 0 star option.
I had a Scooba for 2 months before it totally failed. After 1 month I required replacement parts which were difficult to install.
I sent in the Scooba and followed iRobot's instructions exactly. That was 3 months ago. When I called the company, they "didn't have a record of receiving my machine." Their solution? Too bad - nothing we can do - NO OTHER OPTIONS! I've called 2 other times to speak with different people, higher in rank. Can't get through to even a low level supervisor and the company line is the same. Sorry, nothing we can (actually WILL) do.
I wish I had taken my $400 and flushed it down the toilet. I've never, NEVER delt with a company that so causually and CRIMINALLY failed to honor a warrently. I could have let it go it it was $25 or so, but for this much money, I expected honest treatment. I've been angry about it for the last 3 months & am just trying to let it go, so iRobot wins another big chunk of money from another sucker.
In summary - faulty equipment that doesn't live up to promised performance coupled with, can't say poor customer service, have to say NO customer service.